Heather Zacker has advised a variety of health care providers, analysis firms, and other public and private stakeholders in long-range health planning, strategic and financial analysis, outcomes measurement, and marketing. Ms. Zacker often works as an integrated part of a project team, leading or supporting client staff or other consultants. Her work has included building affiliations between hospital systems and community health centers; restructuring compensation and performance measurement systems; creating outcomes measurement tools for assessing satisfaction and costs; evaluating public health initiatives; developing value proposition positioning and market approaches; developing and disseminating knowledge on best practices; and evaluating programs to create career pathways for front-line health care workers.
Between 2011 and 2016, Ms. Zacker served as the Senior Director of Care Alliances, Joslin Innovation, at the Joslin Diabetes Center in Boston, Massachusetts. In this role, she led business development, program design, and implementation of international and U.S. collaborations focused on diabetes prevention, treatment, and education. Her passion is to bring together resources and ideas at the juncture between public health goals and business imperatives, improving the health of patients and communities through programs that are both effective and financially sustainable.
Earlier in her career, Ms. Zacker worked at Harvard Community Health Plan managing radiology and visual services in fourteen staff-model health centers, developing centralized specialty care programs, identifying opportunities to enhance quality and utilization of services, and collaborating in marketing efforts. She coordinated neuro-epidemiology research projects within the Framingham Heart Study, wrote grant proposals, and managed Human Subjects Board approvals and staff training for clinical trials. Publications and presentations include book chapters, papers and talks on managed care, political analysis, and silent stroke epidemiology, managing operational resources and developing career pathways for healthcare workers.
Ms. Zacker earned a Bachelor’s degree from Brown University and a Master’s Degree in Health Policy and Management from the Harvard School of Public Health.